Avenir Labs · Legal

Refund & Cancellation Policy

Last updated: 2 July 2026

This policy explains refunds and cancellations for Avenir Labs’ self-serve subscription products — the Amazon Ads MCP and Amazon Listings MCP servers, and the Ads + Listings bundle (the “Services”). It forms part of our Terms of Service.

Our money-back guarantee

We want you to be able to try the Services with confidence. If they’re not right for you, request a refund within the guarantee window on your first-time purchase and we’ll refund it in full.

The guarantee applies to first-time subscribers only — your initial purchase of a given plan. It gives you full access to the plan’s features during the window so you can properly evaluate the Services.

How to request a refund

Email support@avenirlabs.com from the address on your account, within the applicable window, and mention that you’re requesting a refund under the money-back guarantee. Simply cancelling your subscription does not automatically trigger a refund — please contact us. Once approved, refunds are processed by our merchant of record, Paddle, back to your original payment method, typically within 5–10 business days.

What is not refundable

• Renewals. Charges after your first term (monthly or annual renewals) are non-refundable. To avoid a renewal charge, cancel before the renewal date.
• Requests after the window. Requests made after the 7-day (monthly) or 14-day (annual) window has passed.
• Partial periods. We do not provide prorated refunds for the unused portion of a billing period after cancellation.
• Repeat purchases. The guarantee is a one-time benefit per plan and does not apply to a plan you have subscribed to before, or where it has already been used.
• Abuse. We may decline refunds where we reasonably detect fraud, abuse, or violation of our Terms.

Cancelling your subscription

You can cancel at any time from your account or by contacting us. Cancellation stops the next renewal; your access continues until the end of the current paid period, after which billing stops. Cancelling on its own is not a refund request (see above).

Payments & chargebacks

Billing and refunds are handled by our merchant of record, Paddle, and your purchase is also subject to Paddle’s buyer terms. Applicable taxes (such as VAT/GST) are collected by them and are refunded together with the eligible amount. If you have a billing concern, please contact us first so we can resolve it quickly — this is usually faster than a bank chargeback.

Done-for-you services

This policy covers our self-serve subscription products only. Our done-for-you / managed services are provided under a separate written agreement, and any fees for those services are governed by that agreement, not by this policy.

Changes to this policy

We may update this policy from time to time. The version in effect at the time of your purchase applies to that purchase. We’ll post the current version here with an updated date.